Contents - click on question - BACK TO RETURN
Billing FAQs
Account FAQs
Audio Conferencing FAQs
Web Conferencing FAQs
Billing
1. Can you provide tracking of conferencing
usage by account billing codes? Yes, you
have the option to set up a conference call and associate
the call with a billing reference or account code. When
you receive your bill, it will group all calls under that
one particular account code and give you a total for all
calls within that billing account code. We will also give
you as many billing account codes as you need for your own
internal billing and accounting needs. 2.
How detailed is your billing? We provide
very detailed information on each conference call.
Information included is chairperson’s name, date and time,
phone numbers that accessed the call, connect and disconnect
times, cost per participant, and total cost along with total
minutes used on the call 3. How do you
bill? Monthly? Weekly? Per Call? We have
several billing options to accommodate your needs. We can
bill monthly, weekly, daily or on a per call basis. You
choose whether you want us to invoice you with Net 30 terms
or if you want your calls charged to a credit card.
4. Do you accept credit cards?
Yes. We accept Visa, MasterCard, Discover and American
Express.
Account FAQS
1. What are the benefits of opening an account?
When you open an account, you have the
power to immediately conduct a reservationless audio conference
or web conference. We send you a welcome kit that includes
everything you need to optimize your conferencing investment.
The welcome kit’s comprehensive desk guide gives you virtually
everything you need to know about our products to start
conferencing right away. And the welcome kit’s access card
puts users’ important account information and key commands
right at your fingertips. The portfolio of products
helps trim expenses associated with travel and creates a
more productive and efficient workplace by empowering you
to work closely together with business associates even when
you’re in different cities or countries. We also make it
easy to incorporate conferencing services into your organization
by providing personalized account service and customized
billing — all with no long-term commitment.
2. Do I have to sign a contract to open a
account? Are there any start-up fees or other commitments?
No - we do not require contracts as we earn your business
on every call. However, we may offer a lower rate for a
one-year commitment. Whether you use conferencing services
once a day or once a month, pricing is designed to
accommodate you. With no start-up fees or commitments,
conveniently allows you to pay per conference by credit
card or to set up an account to be billed at the end of
the month. 3. How do I open a account?
It only takes about three minutes to open
a new account and you have two
choices: 1) Go to our get started
page and open up our on-line start
form, or 2) Call
us and sign up by telephone. 4. How long
does it take to set up an account? The account
set-up process is incredibly quick and easy. If you select
payment via credit card, your account will be set up within
minutes, and you’ll be able to conduct a conference call
immediately upon receiving your electronic welcome kit.
In most other cases, we can have your information processed
and your account activated within sixty to ninety minutes.
5. How do I make changes to my account? How do
I add new users to my account?
To make changes to your account or to add
new users, simply contact your sales representative, and
he or she will update all applicable account information.
If you want to add new moderators just go to our
Add New PINS page (Click Here)
6. If I have any questions, whom can I call for
help? Conferencing Services contact numbers
are listed below 7. Are there any set-up fees?
No. Our services is free of set-up charges and monthly
fees. 8. How do I make a reservation if I
want to make one? Simply call a sales representative.
Or use our online Conference Reservation Form and
click the Make a Reservation button in the Conference Center.
We recommend you schedule your reservations at least 24
hours in advance. 9. Do you offer competitive
pricing for audio conferencing services?
We want to become your partner for conferencing services.
We feel confident that you will be impressed with our high
level of service and the competitive rates that we offer.
Let us provide a complete proposal by
email. or Click here to
go to our Get proposal page.
Audio Conferencing
1. What audio conferencing services do you provide?
What is the difference between them? We offer
two different audio conferencing services: 24/7 Instant
Access and Operator Assisted. 24/7 Instant Access
provides a quick and easy way for people to meet regardless
of their location. With its easy phone access, 24/7 Instant
Access gives you the freedom to initiate conference calls
immediately — without a reservation. With Operator
Assisted calls, a professional operator is always available
to help you choose the right conference strategy and monitor
your call if needed. Operator Assisted Conferencing includes
a host of complimentary features available upon request
to customize your call. 2.
Will I get instructions on how to use my reservationless
service? Yes. Once your user profile
has been set up, you will receive a confirmation e-mail
with detailed instructions, including your access number
and code. In addition, you will receive your welcome
kit in the mail with a comprehensive desk guide and handy
wallet-sized card containing your account information and
instructions. 3. How do I start a 24/7 Instant
Access conference via the phone? You can
start or join an Instant Access call via the phone by following
the instructions below: Moderator by Phone:
· Notify
call participants. ·
Dial your toll or toll free conference number. ·
Enter conference code. ·
Enter your PIN. Participants by Phone: ·
Dial the number provided by the conference chairperson.
· Key
in conference code also provided by the conference chairperson.
4. How does a chairperson activate various Instant
Access call features? In order to optimize
your Instant Access call, the chairperson may activate various
call features by using a touch-tone phone:
5. Is there a limit to the number of participants
who can join my call? Our
reservationless platform capacity is unlimited. You can
have up to 1,000 callers on a single call before we recommend
making a reservation. 6. Can ports
be added for my larger calls? Yes - you can
reserve as many ports as you need. 7. Why
should different moderators in one company have different
accounts? If you set up multiple conferencing
accounts, you are able to hold two conference calls simultaneously.
When you receive your bill, you will know which particular
chairperson did the conference call and can allocate the
expense to the correct business unit. 8. Can
I get a list of attendees for my conference?
For reservation-based operator assisted conference calls,
you can request a participant list at the time the conference
call is scheduled. After the call is over, we will e-mail
you a list of all the participants who joined the meeting.
9. Is operator assistance available on my conference
calls? Operator assistance
is available in all types of conference calls. In an Instant
Access reservationless call, offers two options for
reaching an operator: A) Private Operator Assistance:
You may speak with an operator privately or request that
an operator join your conference. B) We also offer
Operator Assisted calls where your operator is always available
to help you choose the right features to make any call successful.
10. What features are available with my conference
call? The following are a few of the available
features. Talk to us about adding these and other enhanced
services to your call. ·
Question and Answer Session ·
Participant List ·
Tape Recording ·
Backdoor Communication Line ·
Coordinator Monitor ·
Transcription ·
Translation/Interpretation ·
Entry/Exit Announcements ·
Pass-code Security ·
Roll Call
Web Conferencing
1. What is web conferencing? Web
conferencing allows many users from any location to participate
in a real-time “virtual” meeting with a simple Internet
connection that allows for sharing meeting related documents,
applications and more. 2. What kinds of web-conferencing
services are offered? Our
primary web conferencing platform is called StartVisuals.
StartVisuals can handle of all web conferencing needs for
95% of our users. We also offer various other platforms
of web conferencing services based on your specialized needs.
3. How do I sign up for web-conferencing services?
You can also set up an account by calling 1-800-804-8076
4. How do I start a web conference?
For more information on how to start a web conference,
visit our Customer Center 5. Do I need to
set up a new access number and access code each time I start
a new conference? No. Once it is set up,
the account will be assigned for your use 24 hours a day,
7 days a week. 6. Do you provide training
on your web-conferencing services? We offer
free training and additional support
for our most robust conferencing tools. Learn how all of
our products can enhance the impact of your meetings by
joining one of our professional web conferencing trainers
for a quick group lesson or an in-depth private session.
For more information on training or to set up a custom training
session, please send us an email or call us at the toll
free number listed below. 7. What are the
technical requirements to participate in a web-conference?
To find out more about web conferencing technical requirements,
call or write our sales representatives. 8.
Can participants still see my images/presentations if they
don’t have the application I am using? Yes,
your participants can see your presentation even if they
do not have the application installed on their PC for viewing.
9.
Can I add audio to my web-conference? Yes.
It’s surprisingly easy to include an audio conference with
your web conference through one interface. When you start
your web conference you also have the option to add an audio
conference by selecting Add Audio. When you and your participants
sign in to join the conference, you include your phone numbers.
At that point, your phone (and any attendees’ phones for
which you have included a direct dial number) will ring
to start the audio portion of the conference. It’s that
easy.
Call today for more information about
our toll free teleconferencing numbers.
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